Frequently asked questions
Do you ship to my country?
We ship worldwide via Royal Mail and DHL / Deutsche Post. All items are sent fully tracked.
- 🇺🇸 US / 🇨🇦 Canada - (4 - 7 Business Days)
- 🇬🇧 UK - FREE (Next Working Day)
- 🇪🇺 EU - (3 - 5 Business Days)
- 🌏 Rest of the World - (7 - 14 Business Days)
- All of our in-stock items are available for immediate despatch.
- If you clear checkout before 4pm (UTC) Monday to Friday, your order will shipped the same day.
- Orders received after this will be dispatched the following working day.
How much is shipping?
Shipping to UK is FREE and usually arrives Next Working Day.
For all other regions, shipping is calculated at checkout.
Are Real Merch an approved seller?
We are! Under license from CBS and Paramount, Heathside Trading Ltd have confirmed Real Merch Limited as a fully authorised, appointed seller for the sale of all Star Trek products.
How do I contact you?
Need some help? Have a question?
💬 Live Chat: Simply click or tap the red message icon in the bottom left corner to instantly speak with one of our team!
✉️ Email: Send an email to email@example.com